Comments on: Grundig: Your Customer Service Sucks! http://www.brandinfection.com/2009/06/18/grundig-your-customer-service-sucks/ Yipeee! I've got Brand Infection. Fri, 12 Mar 2010 17:36:34 +0100 http://wordpress.org/?v=2.8.2 hourly 1 By: Nader http://www.brandinfection.com/2009/06/18/grundig-your-customer-service-sucks/comment-page-1/#comment-16630 Nader Sat, 20 Jun 2009 06:45:32 +0000 http://www.brandinfection.com/?p=1265#comment-16630 You are right Paul, it's a product line-up issue but in my opinion it also has something to do with making customers happy, e.g. recommending a suitable product from another company even if there is none in the line-up. A satisfying answer would have been: We currently don't have any product in our line-up but would recommend looking at Denon amplifiers that can handle over 100W. Maybe that is too much to ask but the customer would have a better feeling instead of waiting two weeks for the mentioned answer above. You are right Paul, it’s a product line-up issue but in my opinion it also has something to do with making customers happy, e.g. recommending a suitable product from another company even if there is none in the line-up.

A satisfying answer would have been:

We currently don’t have any product in our line-up but would recommend looking at Denon amplifiers that can handle over 100W.

Maybe that is too much to ask but the customer would have a better feeling instead of waiting two weeks for the mentioned answer above.

]]> By: Paul Salzman http://www.brandinfection.com/2009/06/18/grundig-your-customer-service-sucks/comment-page-1/#comment-16629 Paul Salzman Sat, 20 Jun 2009 05:12:33 +0000 http://www.brandinfection.com/?p=1265#comment-16629 Not sure how this is a "customer service" issue. It's more like an impotent product line-up issue. Grundig has sort of been waning for years and hasn't had a decent line of actual HiFi systems since the early 80's. I'm sure these speakers are fantastic--I have a set of original Audioramas from the 70's when Grundig was one of few speaker manufacturers who made their own parts, e.g. the speakers inside the speaker. Nevertheless, I think your headline is a bit misleading, because they truly have nothing in their line that is appropriate for these speakers, so I'm not sure how the response could have been any different. Perhaps less curt maybe? Not sure how this is a “customer service” issue. It’s more like an impotent product line-up issue. Grundig has sort of been waning for years and hasn’t had a decent line of actual HiFi systems since the early 80’s. I’m sure these speakers are fantastic–I have a set of original Audioramas from the 70’s when Grundig was one of few speaker manufacturers who made their own parts, e.g. the speakers inside the speaker.

Nevertheless, I think your headline is a bit misleading, because they truly have nothing in their line that is appropriate for these speakers, so I’m not sure how the response could have been any different. Perhaps less curt maybe?

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